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Information Technology
Mission Statement
Sue Lukas
Director of IT

3805 S. Casper Dr.
New Berlin, WI  53151

Ph: (262) 786-8610
Fx: (262) 786-6121

Monday - Friday
8:00 am - 4:30 pm
The mission of the Information Technology (IT) Department is to provide top-level support and cutting-edge solutions for technological needs in the City of New Berlin while providing regional guidance and leadership.

Responsibilities of the IT Department include:
  • Advising departments of new and appropriate technologies 
  • Maintaining city IT infrastructure
  • Overseeing and enforcing consistent data structures across all city applications 
  • Providing customer service in the form of day-to-day upkeep and training 
  • Providing secure and functional access to city data 
  • Supporting departmental and municipal technology goals 
  • Supporting the City of New Berlin's growth through technology

Guiding Principles
  • Staff is held to a higher standard due to universal and unrestricted access to data.
  • Staff will provide decisions and leadership based on experience and training to guide departments in technological development and enhancements.
  • Staff will utilize critical thinking and basic logic to guide personal time management, prioritization, and task-based decisions.
  • Through talented and dedicated staff, IT will provide best-effort support of all technologies approved through the New Berlin IT Department.