Payment Information

UTILITY BILLING

Per Wisconsin State Statute §66.0809, if your October utility bill has a PREVIOUS BALANCE that is NOT paid by OCTOBER 31st, it is subject to a 10% penalty.

If the previous balance, plus the penalty, is NOT paid by November 15th, the Utility may transfer that balance to your tax bill.

Acceptable Payment Methods:

In Person or by Mail

The Finance Department accepts checks, money orders, cashier’s checks, traveler’s checks, and cash as payment. Please bring your remittance slip for ease of processing. 

City of New Berlin
3805 S Casper Drive
New Berlin, WI 53151

Payment Drop-Box

For your convenience, there is a 24-hour drop box in the lower parking lot of City Hall available for payments of your utility and tax bills.

  • Please include your payment stub, along with a check in a sealed envelope before depositing.
  • Payment deposited in the drop box on the due date (collected at 8:00 a.m. the following business morning) will be considered paid on time.  (For example, for bills that are due on a Friday - all payments collected from the drop box at 8:00 a.m. the following Monday will be considered on time.)

Please do not place cash in the drop box.

Credit Card Payments (ONLINE ONLY)

Taxes and utility bills can be paid by credit card; however, this must be done online using ACI Payments, Inc.  Because the cost to the city would be prohibitive and result in an increase to your taxes, we do not accept credit or debit card payments at City Hall. 

ACI Payments, Inc makes credit card payments available to you online or by phone at (888) 2PAY-TAX or 888-272-9829. ACI Payments is not affiliated with the City of New Berlin. At their payment screen, be prepared to enter:

  • Payment type (either tax or utility)
  • Wisconsin, New Berlin
  • Your jurisdiction code (5801)
  • ONLINE Payment
    • Enter Code 5801
    • Account Number

Be sure to remain online, or on the phone until you are given a confirmation code. This will be needed for tracking purposes in the event of an error. Official Payments charges a fee based on the amount you charge. The fee is:

  • Utility bills - $9.96 per transaction

Automatic Payment Plan

The City of New Berlin also offers an automatic payment plan for your water, sewer, and stormwater bill. To sign up, please complete the ACH Direct Payment Fillable agreement form  (pdf) authorizing your financial institution to automatically deduct the amount of your bill from your account. Send the form and a voided check to us at:

City of New Berlin
Finance Department
3805 S Casper Dr.
New Berlin, WI 53151

or EMAIL your form to:  nbutilities@newberlin.org

Please call to verify receipt of your ACH Direct Payment Form/Termination Form at 262.786.7086.  Please allow 24 hours for receipt.

To discontinue, please complete the Termination ACH fillable form (pdf) and send to the address above.

For more information, please view frequently asked questions about the automatic payment plan.