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Assessment -FAQ's

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1. What will happen to my assessment if I improve my property?

Improvements that increase the market value of a property will generally increase the assessed value. The following are examples of improvements that will increase the assessed value of your property: Additions or garages, Substantial remodeling of Kitchen or Bath, Central air-conditioning, Decks.

2. How can my assessment change when I haven't done anything to my property?

General economic conditions such as interest rates, supply and demand, and inflation will influence the value of your property. As property values change, those changes must be reflected on the assessment roll.

3. How do I know if my assessment is correct?

You should first attempt to decide for yourself what your property is worth. You can look at similar properties sales within your neighborhood, compare assessments,and possibly contact a real estate agent or appraiser. Sales and assessment information is available in the Assessor's office and can be viewed during regular business hours.

4. What if I disagree with my assessed value?

Talk with the Assessor. During this informal session you can learn how your assessment was made, what influenced the value and what type of data is kept on your property.

5. What is the difference between real and personal property?

For property tax purposes, "real property" refers to land and buildings and "personal" property is the furniture, fixtures and equipment owned or used by businesses.

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Assessor - Exemptions

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1. Can property be partially exempt?

Yes, property can be partially exempt under the right circumstances. Property used in part for exempt purposes and in part for an unrelated trade or business for which the owner is subject to income tax under the Internal Revenue Code may be partially taxed on the portion that is attributable to the unrelated trade or business.

State statute section 70.1105 contains requirements for partial exemption. Besides the section 70.1105 requirements, owners seeking partial exemption must be aware of the leasing and rent restrictions in section 70.11's preamble. Wisconsin State Statute 70.11

2. If we are a tax-exempt organization for federal income tax purposes, do we automatically qualify for a property tax exemption?

No. Federal income tax exemption (such as 501(c)(3) status) does not guarantee property tax exemption. Income tax exemption is governed by federal law and Internal Revenue Code requirements. Property tax exemption is governed by separate state law concepts and requirements.

3. If my organization currently owns property that is exempt, does additional property acquired by my organization automatically qualify for exemption?

No. An organization acquiring additional property must apply with the local assessor by the March 1 deadline for exemption on that new property. Exemption determinations are made annually. When use or ownership changes so that property may qualify for exemption, an exemption application must be timely filed. Be aware that newly acquired property may cause an owner to exceed statutory acreage limitations on exemption.

4. If my organization does not own real estate, must it file an exemption application for its personal property?

Yes. The requirements of state statute section 70.11 apply to both real and personal property.

5. Is there a filing deadline?

Yes. Applications for exemption must be filed with the local assessor on or before March 1 of the year for which exemption is sought.

6. What if I miss the deadline?

March 1 is a statutory deadline that must be met to obtain the benefit of property tax exemption. If the deadline is missed, no exemption can be granted for that year.

7. Are there any other important dates?

Yes. In Wisconsin, a property's status (taxable or exempt) is determined as of January 1 of each year. January 1 is also important because even if an exemption has been granted for a given year, the assessor may review and even deny the exemption for the following year. The status of the property as of each new January 1 governs whether the property is entitled to exemption for that year.

March 15 and March 31 are also important dates, because they are deadlines for owners of already-exempt property to file certain reports.

8. Who makes the exemption determination?

While the state legislature created the state statutes creating the exemption categories, the local assessor determines, on a case-by-case basis, whether an owner proved that its property fits within a category and whether the property is thus exempt.

9. Is the assessor required to notify me of the determination?

In most cases, the assessor will notify the organization seeking exemption of the determination; however, the assessor is not required to do so.

10. What if I disagree with the assessor's exemption determination?

The owner must follow the exclusive procedure set forth in state statute section 74.35. The local Board of Review does not have any authority regarding exemption issues.

11. If the exemption is granted, do I have further obligations?

Yes. By March 15 of each year, any organization that owns property that is exempt under section 70.11 (except property of the state or municipality) and that was used in a trade or business for which the owner was subject to tax under sections 511 to 515 of the Internal Revenue Code must file a report with the clerk of the taxation district detailing the activities and a description of the property used in the trade or business (section 70.339). The report form is prescribed by the Department of Revenue and available from the local municipality.

By March 31 of each even-numbered year, owners of property exempt under section 70.11 must file a report with the clerk of the taxation district describing the property, giving the owner's estimate of its fair market value, and indicating if the property was leased in the preceding two years (section 70.337). This report form is also prescribed by the Department of Revenue and available from the local municipality.

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Community Relations - FAQ's

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1. Where can I find information on how to register to vote?

You can register to vote in the Community Relations/Clerks Office, The New Berlin Public Library (up to 20 days before an election) via mail or at the "My Vote Wisconsin" website. For more information please view the following link
Voter Registration

2. How do I contact my alderperson?

The following site will give you information on your alderperson Common Council Contacts

3. Where do I vote?

Please click on the link below

Voting Districts & Polling Locations

4. Who is my Alderman?

By clicking on the link below you can enter your address and find out who all your elected representatives are
Voter Information Search

5. How do I apply for a bartender's license?

By clicking on the link below, you can access information as well as the City's application for a bartender's license
Bartender's License Information

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Finance

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1. When am I going to get my tax bill?

Every year, the bills are mailed on or about December 10. Remember, it is your responsibility to obtain and pay the tax bills on your property. The mailing of tax bills is for your convenience, and according to Wisconsin Statutes, Section 74.09 (6), failure to receive a bill does not exempt any property owner from paying penalties in the event of late payment.

2. What is my tax amount?

You can also contact the Finance Department at (262) 797-2448, and we will get the tax amount to you as soon as it becomes available (generally the first week of December). The amount billed can also be viewed on the following webpage once the bill amount has been established. Property Assessments and Tax Information

3. What is the Tax Rate (net assessed value rate) for 2022

The City of New Berlin has 4 tax rates: 

• New Berlin School District (NB) 15.6290
• West Allis School District (WA) 16.0481
• Elmbrook School District (EB) 16.3910
• Muskego School District (MS) 15.8400

Your school district can be found on the tax bill on the upper right hand side below your name, and above the bill number

4. What is the amount of the 2022 First Dollar Credit?

The amount of the First Dollar Credit is:

• Elmbrook School District - $63.52
• Muskego School District - $53.32
• New Berlin School District - $58.53
• West Allis School District - $55.90

5. What is the amount of the 2022 Lottery Credit

• New Berlin School District - $192.11
• West Allis School District - $183.50
• Elmbrook School District - $208.50
• Muskego School District - $175.01

6. What forms of payment do you accept?

Checks (including money orders, cashier, and traveler's checks) and cash are acceptable payment methods. Neither debit cards or credit cards are accepted by the treasurer; however, you may pay taxes online or by phone at (888) 2PAY-TAX. You will be asked to enter the city's jurisdiction code (5801) and your tax key number (found on the upper right hand corner of your tax bill). Please remember to wait for your confirmation / transaction number before you conclude your phone call or internet connection. This number will assist you should there be a problem with your payment. Please be aware that Official Payments charges a fee based on the amount you charge. Official Payments

7. Where do my tax dollars go?

Although your tax payments are made to the treasurer, a large share of your tax dollars are turned over to other governmental units, such as the schools, county, technical college, and the state. Taxes also pay for city services such as public safety, public works, administration, grant and aid projects, and culture and recreation.

8. To whom should I sign checks?

Checks should be paid to the City of New Berlin.

9. Who is in charge of collecting taxes?

Administration of property tax bills and collection is according to Wisconsin State Statutes, Chapter 74. The city treasurer collects current real estate taxes from mid-December to July 31. After July 31, real estate tax records are turned over to the Waukesha County treasurer, who collects all delinquent real estate taxes from previous years. The city treasurer collects personal property taxes (business-related), current and delinquent, year round. Wisconsin State Statutes Chapter 74

10. How are my taxes determined?

The assessor multiplies the total assessed value of property as of January 1 of the tax year by the tax rate to get your tax bill. Though the assessed value of your property affects your share of taxes, the actual amount you pay is determined by the budget needs of the schools, city, county, technical college, and state. All of these tax units decide what services they will provide in the coming year and how much money they will need to provide those services. This amount is divided by the assessed value of all city property minus the school tax credit to arrive at the net tax rate. The tax rate is the rate that is necessary to raise sufficient money for the property tax to meet the levy. The levy is determined by totaling all expected sources of revenue, such as state aids and shared revenues, license fees, etc. This amount is then subtracted from the estimated expenditure figure, and the remainder must be raised from the property tax.

11. How can I change the ownership name on the bill?

Contact the county register of deeds at:
1320 Pewaukee Rd.
Waukesha, WI 53188
Ph: (262) 548-7589

12. How can I change my mailing address?

Contact the city assessor at:
3805 S. Casper Dr.
New Berlin, WI 53151
Ph: (262) 797-2465

You can also complete a change of mailing address form. 

13. When is the tax bill due? Do I have to pay the whole bill ?

There are two payment options after receiving your bill. You can pay the bill in full by January 31, or pay in three installments on January 31, March 31, and May 31. If you choose to pay in installments, please remember that the amount of the installment due on your bill must be paid by the appropriate due date. If any portion of the installment is paid late, the entire balance of the real estate tax bill becomes delinquent, the installment plan is nullified, and penalties accrue until paid in full.

14. If I choose the installment option, can I pay more than the installment amount due?

Yes. Anything over the amount of the installment due will be applied toward the next installment.

15. What determines a timely payment?

To be considered a timely payment, your tax payment must be received by the city treasurer on or before January 31, March 31, or May 31, or your mailing envelope must be postmarked no later than January 31, March 31, or May 31. Do not depend on your mailed payment being postmarked on the day you deposit it in the mail.

16. What if I can't pay the amount due?

If the full payment is not received by January 31, or if any installment is not paid by the appropriate due date, the total remaining unpaid balance of the bill is delinquent. The unpaid balance will accrue penalties until it is paid in full.

17. How is penalty calculated?

Delinquent real estate taxes are subject to interest of 1% and a penalty of 1/2% per month or fraction of a month, computed back to February 1. If any installment is delinquent, the total remaining unpaid balance becomes delinquent.

18. Do I have to wait in a long line if I come in person to pay my taxes?

As soon as the tax bills are mailed, we have very long lines of people waiting to pay. During the last week of December, in particular, the wait can be 10-20 minutes. We recommend either mailing your payment or using the payment drop box located in the lower level parking lot.

19. What if I cannot mail the payment in time or make it in person before you close?

There is a drop box located outside City Hall on the lower level parking lot. Put your payment in an envelope marked "Treasurer" and place it in the drop box any time of the day or night. Payments received in the box prior to the due date are considered paid on time. Please do not place cash in the drop box. City Hall is located at:
3805 S. Casper Dr.
New Berlin, WI 53151

20. Do I need to endorse the back of my escrow check?

If you are listed as the payee or co-payee on your escrow check, you must endorse the check. If more than one payee is listed, every payee listed must endorse the check.

21. What do I do if the escrow check from my mortgage company is not enough (or too much) to cover the amount due?

If the check is not enough to pay the first installment, you are responsible for paying the difference by January 31. However, if it covers more than the first installment, the overage will reduce the amount of the second installment due on March 31, and (possibly) the amount of the third installment due on May 31. If the check is more than the total amount due, you will receive a refund by mail approximately two weeks from the date of payment. No cash refunds are given.

22. I just got my real estate tax bill in the mail. What do I do now?

You as the property owner are responsible for paying the bill. If you have a mortgage on your property, contact your lender for information on how payment from your escrow account is handled.

23. I am not sure if I am supposed to pay my property taxes, or if my mortgage company is paying them. How do I find out?

If you do not know if you or your mortgage company is paying your taxes, you should call your mortgage company.

24. I recently purchased this property. I thought the taxes were already paid. Why am I getting a bill?

You should read your closing documents to determine if any portion or proration of the taxes were credited to you by the previous owner. You, the new owner, are responsible for any taxes.

25. Do I have any recourse if I disagree with this bill?

No. Early in the year, the assessed value for the property is established by the assessor, and the owner is notified. At that time, the property owner may file an objection to their assessed value. However, the period for appealing has passed by the time the taxes are determined. Reassessment Information

26. What are personal property taxes?

This type of tax usually pertains to a business. It is based on the assessed value of tangible items - for example, furniture and machinery.

27. How do I get the lottery credit?

To get the lottery credit, contact the Waukesha County Treasurer at:
1320 Pewaukee Rd.
Waukesha, WI 53188 WAUKESHA COUNTY TREASURER

28. How do I apply for the lottery credit after the fact?

Late lottery and gaming credit applications can be found on the following website. Department of Revenue

29. Are there any programs to help me with my property taxes?

The Wisconsin Department of Revenue administers two programs to help people with their property taxes - the Homestead Tax Credit Program and the Property Tax Deferral Loan Program. For information on the Homestead Tax Credit Program, contact the Department of Revenue at:
P.O. Box 8903
Madison, WI 53708
Ph: (608) 266-8641

For information on the Property Tax Deferral Loan Program, contact the Wisconsin Housing and Economic Development Authority at (800) 755-7835 or (608) 264-6855.

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Finance - Automatic Payment Plan

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1. Will I still get a bill from the New Berlin utility?

You will still continue to receive a bill. The only difference is that your bill will have printing on it that tells you that your bank account will be charged.

2. When will my payment be deducted?

The payment will automatically be deducted from your account on the due date. If the due date falls on a weekend or holiday, the payment will be deducted the next business day.

3. Do I pay any charges for the program?

Absolutely not! The program is a free service from New Berlin utilities. You may want to check with your financial institution to see if you will be charged for this type of transaction. However, you will save the money you're currently spending on checks and stamps or transportation.

4. How will I know my bill has been paid?

Your deduction will be listed on your monthly bank statement as an item labeled similar to "New Berlin Utilities Payment," depending on your bank’s printing capabilities. 

5. What if there isn't enough money in my bank account to cover the payment?

Just as if you were paying by check, a return check fee will be added to the amount you owe on your water bill. We will notify you by mail of this additional charge, along with instructions to call our office to make arrangements for payment.

6. What happens if I change financial institutions?

It's easy. Send us the name and address of your new financial institution and a new voided check. We will take care of the transfer for you. Send this information to City Hall at:
3805 S. Casper Dr.
New Berlin, WI 53151

7. What if I move?

Please contact the City of New Berlin to cancel your automatic payments.  If your new residence is served by the New Berlin utilities, you simply fill out a new Agreement Form and send a new voided check.

8. Can my payments be deducted from a savings account?

Yes, however, there are a few different steps you'll need to follow. In addition to the signed agreement, you'll need to verify that your bank will deduct payments from a savings account. If it will, then send to us on a separate piece of paper:

• The savings account number you want to use
• Your bank ABA number (you can obtain this from your bank)
• Your signature (in addition to the one on the agreement)

9. How soon after I sign up will my payments begin?

It will take at least 30 days to make the arrangements with your financial institution. Your payments will begin with the first bill you receive after you sign up for the plan.

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Fire Department - Carbon Monoxide Detectors

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1. What is carbon monoxide?

Carbon monoxide is a colorless, odorless gas that displaces oxygen in the blood, causing the body to become oxygen-starved. It is a byproduct of incomplete combustion and is poisonous and explosive.

2. What are common sources of carbon monoxide (CO)?

Common sources of CO include gas, oil, kerosene, propane or wood-burning appliances, charcoal grills, vehicle exhaust, lawnmowers, pilot lights, tobacco smoke, some paint strippers, and other chemicals.

Appliance malfunction, improper use, or a tightly insulated home can lead to inadequate ventilation of CO gas. Be aware of appliances that activate their safety shut-offs, a furnace that runs constantly, or soot, lint, or moisture on the walls, appliances, or vents. These could be indications of a need for service and a possible CO exposure.

3. What are the symptoms of carbon monoxide (CO) exposure?

Symptoms of mild exposure to CO consist of nausea, vomiting, headaches, dizziness, blurred vision, and fatigue. Symptoms of a medium or high exposure can include confusion, drowsiness, fainting, convulsions, and difficulty breathing. Everyone is at risk for CO poisoning; however, expectant mothers and the unborn child, infants, children, senior citizens, and people with heart or lung problems are more vulnerable to the effects of CO.

Consider CO as a possibility if more than one member of your household experiences the same symptoms or the symptoms go away when you leave the home and return when you re-enter the home.

4. What do I do if I suspect an exposure to carbon monoxide (CO)?

If you suspect an exposure to CO and anyone in your home has symptoms of CO poisoning, leave the building immediately. When everyone is safely outside, call 9-1-1 for the Fire Department. Do not return to the building for any reason. When we arrive, we will provide medical assistance, if needed, and make every effort to help you determine the cause of the CO exposure.

If you suspect an exposure to CO but no one in your home has symptoms of an exposure, turn off all fuel-burning appliances and open the windows to air out your home. The New Berlin Fire Department recommends that you have any suspected source of the problem inspected by a professional before returning to the residence. If you must return to the residence, a properly operating CO detector should be installed immediately.

5. How can I prevent a carbon monoxide (CO) exposure?

There are many simple steps you can take to prevent an exposure to CO. These tips apply to your home, sheds, garages, tents, campers, RVs, and other enclosed areas.

• Fuel heaters and other small appliances in a well-ventilated area
• Have appliances, flues, and chimneys inspected by a qualified technician regularly
• Install and maintain CO detectors
• Never leave a car running in a garage or near a residence or other small space
• Periodically open windows to air out the area
• Provide routine maintenance of fuel-burning appliances
• Use appliances only for their intended purposes
• Use charcoal grills outdoors, in well-ventilated areas
• Use paint strippers and solvents outdoors, in well-ventilated areas

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Fire Department - Smoke Detectors

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1. Where can I get smoke alarms?

Many hardware, home supply, or general merchandise stores carry smoke alarms. Make sure the alarm you buy is UL-listed. If you are unsure where to buy, contact the City of New Berlin Fire Department at (262) 785-6120, and we will provide you with some suggestions.

2. Are smoke alarms hard to install?

Not a bit. In most cases, all you will need is a screwdriver. Many brands are self-adhesive and will automatically stick to the wall or ceiling where they are placed. Be sure to follow the directions from the manufacturer, as each brand is different.

3. How do I keep my smoke alarms working?

The following tips will help you keep your alarms working:

• Keep them clean. Dust and debris can interfere with their operation, so vacuum over and around your smoke alarm regularly.


• People with hearing impairments should install smoke alarms with louder alarm signals and/or strobe lights to alert them to a fire.


• Replace the batteries at least once a year. Schedule battery replacements for the same day you change your clock from daylight to standard time in the fall.


• Test smoke alarms at least once a month by using the alarm's test button or an approved smoke substitute, and clean the units in accordance with the manufacturer's instructions.

4. What if the alarm goes off while I'm cooking?

Then it's doing its job. Do not disable your smoke alarm if it alarms due to cooking or other non-fire causes. You may not remember to put the batteries back in the alarm after cooking. Instead, clear the air by waving a towel near the alarm, leaving the batteries in place. The alarm may have to be moved to a new location.

5. How long will my smoke alarm last?

Smoke alarms last about ten years, after which they should be replaced. Like most electrical devices, smoke alarms wear out. You may want to write the purchase date with a marker on the inside of your unit. That way, you'll know when to replace it. Always follow the manufacturer's instructions for replacement.

6. How else can I ensure my alarm is working correctly?

Some smoke alarms are considered to be hardwired. This means they are connected to the household electrical system and may or may not have battery back-up. Alarms that are hardwired to the home's electrical system should be installed by a qualified electrician. It's important to test every smoke alarm monthly. Always use new batteries when replacing old ones.

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General FAQs

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1. This is an example of a frequently asked question?

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Human Resources

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1. Where can I find available job opportunities with the city of New Berlin?

You can get a list from the city of New Berlin Human Resource Department or you can view them online.
Current Openings

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Mayor's Office

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1. How do I become appointed to a city board, commission, or committee?

With only a few exceptions, appointments are made by the mayor and confirmed by the Common Council. Terms of volunteer appointees vary from one to five years. Please submit a brief resume to the mayor’s office at:
3805 S. Casper Dr.
New Berlin, WI 53151

Please be sure to include a letter of intent explaining which board(s) you are interested in serving. If a vacancy exists, you will be contacted for an interview.

2. Does the mayor have open office hours?

The mayor has open office hours the fourth Saturday of the month from 10 am to Noon here at City Hall. However the Mayor does have an open door policy during normal business hours. If he is available in his office, he will accommodate any citizen who would like to visit. However, an appointment may work best for both you and the mayor. Please call (262) 797-2441 to make arrangements. We welcome your input and need to hear your concerns, so please stop by or call!

3. How long is the mayor’s term of office?

The mayor's term of office is four years. Mayor Ament’s current term (his third) ends in April 2025.

4. What qualifications are needed to run for mayor?

A candidate must be 18 years of age, a qualified resident of the city, and file the proper document per state statutes. A candidate may not be a convicted felon. Wisconsin Legislature Data

5. What are the salaries of our elected officials?

This information is found under Chapter 51, Officers and Employees, of our Municipal Code (section 51-5). City of New Berlin Municipal Code

6. Does the mayor give tours of City Hall?

Absolutely! Our tours are great for school groups, boy scout troops, or senior citizens. Call the mayor’s executive assistant at (262) 797-2441 to schedule a date.

7. How do I request the Mayor to issue a proclamation or certificate of recognition?

Give us call at (262) 797-2441, and we shall see if we can accommodate your request!

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Municipal Court

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1. How to enter a plea.

To learn about different pleas, please view the following webpage.

Explanation of Pleas and Sentencing

2. How can I pay my citation?

The New Berlin Municipal Court offers several options to pay your citation.  Please refer to the page below to find out acceptable methods of payment.

Pay My Citation

3. How do I reschedule my court date?

For information on rescheduling court dates, please click below for more information.

Rescheduling Court Dates

4. I just received a citation. What do I do?

Please refer to our Explanation of Pleas and Sentencing page for information on the municipal court process.  For citation instructions, please view the following document.  

New Berlin Citation Instruction Sheet

5. Where is the Municipal Court located?

The Municipal Court is located in the Public Safety Building at: 16300 West National Ave. New Berlin, WI 53151.  Map out directions through MapQuest here.

6. How do I reinstate my driver's license?

The Wisconsin Department of Transportation can provide information about reinstating your driver's license if it has been suspended.  Please refer to our Driver's License page for more information.

Reinstating Your Driver's License

7. Where can I find vehicle registration information?

The Wisconsin Department of Transportation can provide information about registering your vehicle.  Please also refer to our Vehicle Registration page for additional information.

Vehicle Registration

8. Does my citation qualify for Teen Court?

To learn more about Teen Court and the qualifications to participate, please refer to our Teen Court page for information.

Teen Court

9. Where can I find information about driver's licenses?

The Wisconsin Department of Transportation can provide information about the status of your driver's license.  Please also refer to our Driver's License page for additional information.

Driver's Licenses

10. How do obtain an accident or police report?

To obtain a police or accident report for an incident that occurred in the City of New Berlin, please contact the New Berlin Police Department at 262-782-6640.

New Berlin Police Department

11. Where can I complete my community service?

Information on community service requirements can be found at our Suggested Locations for Community Service page.  

Community Service Directory

12. Can I park on New Berlin streets overnight?

No person is allowed to park a vehicle on any street in the City of New Berlin between 2:00 am and 5:00 am unless a permit is granted. Signs giving notice of this restriction are posted at or near the corporate limits of the city on all state and county truck highways and connecting streets.

A permit may be issued by the Police Department to any owner or lessee of any motor vehicle to park overnight on a street or highway adjacent to the premises occupied by such owner or lessee as a residence where there is insufficient parking space on the premises to provide parking space for the motor vehicle.

Please contact the New Berlin Police for more information on obtain a parking permit.

City of New Berlin Parking Restrictions

13. Is the email regarding the non-cashing of refund checks for over-payments true?

No. If you overpay a citation and the court office issues you a refund, not cashing the refund will not hold off the reporting of your citation to the Department of Transportation. Citations are reported to the Department of Transportation immediately after a finding has been entered.

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Streets

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1. What are the Recycling Center Hours?

Summer Recycling Center Hours are April 1st through November 30th Tuesday and Thursday 10:00 am to 7:00 pm and Saturday from 8:00 am to 4:00 pm. Winter Recycling Center Hours are December 1st through March 31st Saturdays ONLY from 8:00 am to 4:00 pm.

2. What items can I take to the Recycling Center?

The recycling center accepts yard waste (leaves, branches), scrap metal, #1 & #2 plastics, cardboard, newspaper, magazines, household mail, used motor oil, used antifreeze, cans, and appliances (refrigerators, dehumidifiers, air conditioners). It does not accept any construction (wood, drywall) and tires.  Please call are see attached for more information.

Click here for more information.

3. How do I get my garbage picked up?

The City of New Berlin contracts with Advanced Disposal for residential garbage/recycling pickup. This amount is included on your tax bill.

Wastehaulers for City of New Berlin