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1. Will I still get a bill from the New Berlin utility?

You will still continue to receive a bill. The only difference is that your bill will have printing on it that tells you that your bank account will be charged.

2. When will my payment be deducted?

The payment will automatically be deducted from your account on the due date. If the due date falls on a weekend or holiday, the payment will be deducted the next business day.

3. Do I pay any charges for the program?

Absolutely not! The program is a free service from New Berlin utilities. You may want to check with your financial institution to see if you will be charged for this type of transaction. However, you will save the money you're currently spending on checks and stamps or transportation.

4. How will I know my bill has been paid?

Your deduction will be listed on your monthly bank statement as an item labeled similar to "New Berlin Utilities Payment," depending on your bank’s printing capabilities. 

5. What if there isn't enough money in my bank account to cover the payment?

Just as if you were paying by check, a return check fee will be added to the amount you owe on your water bill. We will notify you by mail of this additional charge, along with instructions to call our office to make arrangements for payment.

6. What happens if I change financial institutions?

It's easy. Send us the name and address of your new financial institution and a new voided check. We will take care of the transfer for you. Send this information to City Hall at:
3805 S. Casper Dr.
New Berlin, WI 53151

7. What if I move?

Please contact the City of New Berlin to cancel your automatic payments.  If your new residence is served by the New Berlin utilities, you simply fill out a new Agreement Form and send a new voided check.

8. Can my payments be deducted from a savings account?

Yes, however, there are a few different steps you'll need to follow. In addition to the signed agreement, you'll need to verify that your bank will deduct payments from a savings account. If it will, then send to us on a separate piece of paper:

• The savings account number you want to use
• Your bank ABA number (you can obtain this from your bank)
• Your signature (in addition to the one on the agreement)

9. How soon after I sign up will my payments begin?

It will take at least 30 days to make the arrangements with your financial institution. Your payments will begin with the first bill you receive after you sign up for the plan.